MyVisits.net Founder Joseph Catan Hopes to Restore Trust in the Healthcare Industry
Trust is the backbone of home healthcare. Patients depend on their providers to show up when they say they will. Insurance companies trust that the services they reimburse were actually delivered. Businesses, on the other hand, count on their employees to follow protocols and serve clients with integrity. But what happens when these are broken?
In home healthcare, visits can be undocumented. Because of that, many a times, there’s a chance where confidence erodes, reputations tarnish and can leave vulnerable patients without care. Between 2011 and 2015, investigations by the Office of Inspector General (OIG) resulted in $975 million in receivables related to home health fraud.
There is the financial impact when companies get caught in fraudulent activity and face penalties, legal battles, and potential loss of accreditation. Insurance providers crack down, cutting off funding streams. And then there’s the intangible damage—a reputation that these companies might never fully recover from. For many businesses, this can be the final nail in the coffin.
For years, behavioral healthcare veteran Joseph Catan watched these issues unfold firsthand. After spending over 15 years in the industry, he saw a clear problem: the lack of a verifiable system to confirm home visits.
Companies were struggling to comply with the Electronic Visit Verification (EVV) mandate under the 21st Century Cures Act, not because they didn’t want to, but because they lacked the tools to do so. Therapists relied on outdated methods like paper sign-in sheets—easily manipulated or lost. There would be unverifiable instances from both the patient and the employee side with the visit logging.
Catan knew there had to be a better way. This is why he founded MyVisits.net, a cloud-based EVV solution designed to protect everyone—businesses, practitioners, and patients alike.
Fraud in home healthcare doesn’t just come from unethical providers. Patients, too, can manipulate the system. In both cases, the result is the same: a loss of trust that damages the industry as a whole.
Catan recalls a few cases, some from healthcare professionals, others from patients. Running personal errands instead of making home visits has been noticed. Or a therapist who submits weekly reports for a patient, only to later discover that the patient had been in custody for months. Forged signatures have also been noticed in some cases. Without verification, there is no way to prove the visits never happened.
The problem with home healthcare fraud isn’t just that it happens—it’s that, until now, it has been difficult to detect. MyVisits.net changes that by providing objective verification for every visit. “This isn’t about catching bad actors,” Catan emphasizes. “It’s about protecting the people who are doing the right thing. If you’re following the rules, this system highlights that. And if someone isn’t, it serves as a deterrent or exposes the fraud before it spirals out of control.”
Fraud and inefficiencies in home healthcare aren’t unique to the U.S.—they exist worldwide. That’s why MyVisits.net is now expanding into other countries. And as MyVisits.net expands, its impact will only grow. The company is on a mission to give back power to home healthcare visits to restore trust in an industry that desperately needs it.
This article is for informational purposes only and does not substitute for professional medical advice. If you are seeking medical advice, diagnosis, or treatment, please consult a medical professional or healthcare provider.
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