BitBoard introduces AI workforce solution for healthcare industry

Y Combinator-backed startup BitBoard has been launched. This startup, founded by Connor Jones and Ambar Choudhury, helps healthcare providers hire AI agents for repetitive administrative work like updating patient charts and processing intake forms. BitBoard can take nearly any manual process and generate a trained worker to follow it within a customer’s existing systems.

BitBoard believes that healthcare workers are saddled with a staggering amount of repetitive data entry and triage tasks. Idiosyncratic processes and poor integration plague software platforms in healthcare. Most SaaS tools fail to reduce administrative workload, forcing providers to use human labor for robotic tasks.

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Jones and Choudhury, who have had a firsthand experience of this while working for Forward — a primary healthcare provider that shut down its services in November, 2024 — aim to fix this through BitBoard. At Forward Health, they had to rely on thousands of remote operations contractors to deliver primary care across the U.S. Critical processes like patient onboarding were bottlenecked on hiring, training, and managing a workforce.

BitBoard attempts to solve this by operating like a remote contractor that quietly handles workflow in the background. There’s no new interface to learn since BitBoard’s agents work directly inside customers’ existing tools and systems.

In order to make use of BitBoard, customers need to first share their process. BitBoard would use the information shared to generate a trained AI worker. If the information has not been documented yet, BitBoard can help with the documentation. The next step is to onboard the worker, which acts like a trained contractor. This step involves granting access to existing tools. Customers can sign off when they’re happy with testing. Once that is done, BitBoard can move things forward.

BitBoard claims it has recovered over 1300 hours per customer per year. It takes all of nine days to transition from an average process review to a fully functioning AI worker.

“Excited to share that Ambar Choudhury and I started BitBoard, backed by Y Combinator in the Spring ’25 batch. We’re building AI agents to handle repetitive manual workflows so healthcare providers can focus on patient care, not paperwork,” Jones wrote in a LinkedIn post, announcing the launch.